Frequently Asked Questions

Everything you need to know about your Sisters and Seekers order.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 14-day return period from the date you receive your order. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a refund.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend checking these measurements against your own, as our fits can range from true-to-size to oversized depending on the collection.